Refund & Cancellation Policy
Last updated: 11 July 2026
This is a template for the MVP and is not legal advice. Have counsel review before relying on it in production.
1. Scope
This policy covers paid subscriptions and one-time charges for the SterileAtlas platform (the “Platform”), operated by Zentrum24 LLC. Billing is handled by our payment processor; card details are never stored on our servers.
2. Subscriptions & billing
Paid plans renew automatically at the end of each billing period (monthly or annual) until cancelled. The price and cadence shown at checkout apply until you change or cancel your plan.
3. Cancellation
You may cancel at any time from your account billing settings. Cancellation stops the next renewal; your plan stays active through the end of the period you have already paid for, after which it does not renew.
4. Refunds
Fees are generally non-refundable except where required by law. As a courtesy, if you cancel an annual plan within 14 days of the initial purchase and have not made substantial use of paid features, you may request a pro-rated or full refund at our discretion. Monthly fees already billed are not refunded.
5. Failed payments
If a renewal payment fails, we may retry the charge and may suspend access to paid features until payment succeeds. Extended non-payment may result in downgrade to a free tier or account closure.
6. Price changes
We may change plan pricing with reasonable prior notice. Changes take effect on your next renewal; continued use after the change constitutes acceptance of the new price.
7. Contact
Billing questions or refund requests: legal@zentrum24.com.